Effective Date: June 4, 2026
Agent Bert Training | 2912 Hough Road, Florence, AL 35630 | contact@agentberttraining.com
1. Introduction
Agent Bert Training (“we,” “us,” or “our”) operates the website agentberttraining.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase a course subscription. Please read this policy carefully. By using the Site, you agree to the practices described herein.
If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Register for an account (name, email address, username, password)
- Purchase a course subscription (billing address, contact details — payment card data is handled exclusively by Stripe)
- Participate in course forums or submit questions through the Site
- Contact us for customer support
- Subscribe to marketing communications
2.2 Information Collected Automatically
When you visit the Site, certain data is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version, operating system, and device type
- Pages visited, time spent on pages, referring URLs, and click paths
- Course progress, lesson completion, and quiz results within your account
2.3 Information from Third Parties
We may receive limited information from third-party services integrated into the Site, including Google Analytics 4 and Google Tag Manager (analytics and usage data) and Stripe (transaction confirmation — we do not receive or store full payment card numbers).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your user account
- To process and fulfill course subscription transactions
- To deliver course content and track your learning progress
- To respond to your questions, forum posts, and support requests
- To send transactional emails (receipts, account notices, password resets)
- To send marketing and promotional communications (you may opt out at any time)
- To analyze Site usage and improve our content and user experience
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations and enforce our Terms and Conditions
4. California Residents — Your Rights Under CCPA/CPRA
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
4.1 Your California Privacy Rights
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, as well as the sources, purposes, and third parties with whom we share it.
- Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising purposes.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
4.2 How to Submit a Request
To exercise your California privacy rights, contact us at: contact@agentberttraining.com or 256-648-3470. We will respond within 45 days of receiving a verifiable consumer request. We may need to verify your identity before processing your request.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on the Site. For detailed information about what cookies we use and how to manage your preferences, please see our Cookie Policy.
We use Google Analytics 4 and Google Tag Manager to analyze Site traffic and user behavior. These tools may set their own cookies. You can opt out of Google Analytics tracking at any time via the Google Analytics Opt-Out Browser Add-on.
6. Sharing of Your Information
We do not sell your personal information. We may share your information with:
- Stripe: To process payment transactions securely
- Email Marketing Platform: To send course-related and marketing communications
- Google LLC: For analytics and tag management services (Google Analytics 4, Google Tag Manager)
- Vimeo, Inc.: Video content embedded within our courses may be subject to Vimeo’s own privacy practices
- Law Enforcement / Legal Process: When required by law, subpoena, or to protect the rights and safety of our users or the public
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your account is canceled or you request deletion, we will remove your personal data within a reasonable period, subject to legal retention requirements.
8. Security
We implement industry-standard technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit and secure, access-controlled servers. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Children’s Privacy
Our Site and services are intended solely for individuals 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately at the information below and we will take steps to remove that information.
10. Third-Party Links and Embedded Content
Our Site may contain links to third-party websites and embedded content (including Vimeo videos). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page and, where appropriate, by email. Your continued use of the Site following any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Agent Bert Training
2912 Hough Road
Florence, AL 35630
Phone: 256-648-3470
Email: contact@agentberttraining.com
Website: agentberttraining.com